FAQ – COTTONCAKE Amsterdam

Purchasing from COTTONCAKE is easy:

Find an item you love in our webshop.

Once you have found an item, select your fragrance or size and use the ‘ADD TO CART' button.

Review the items in your shopping bag by selecting ’CART' at the top right of the page. Use ‘REMOVE’ to delete items from your shopping bag.

Click on ‘CHECKOUT’ to complete your order.

Enjoy free shipping on orders above €75 in The Netherlands. You can also pick up your order for free in store during opening hours.

For the other regions, please find shipping costs below:

Netherlands € 3,95

Belgium, Germany, Luxembourg € 8,95

Austria, Italy, Estland, France, Hungary, Czech Republic, Poland, Romania, Slovenia, Slovakia € 14,95

Denmark, Sweden, Spain, Portugal, Ireland, Greece, Croatia, Bulgaria € 19,95

Finland, Norway € 29,95

The right shipping method and price will be calculated for you when you place your webshop order.

If you are not satisfied with your purchase, you have 14 days to return your order to COTTONCAKE. You can either return or exchange your package for free in COTTONCAKE during opening hours, or send the package back to the store.

Please find the return form with your order. In case you’ve lost it, send us an email and we will send you a new one. Only returns with a return form attached to it can be processed.

Returned items must be unused, unopened and in original condition. The seal of the perfumes and candles must remain untouched, once opened these items cannot be sent back. Free gifts or promotional items are non refundable.

We advice you to send a trackable package. It’s your responsibility until it reaches us. We can’t be held responsible for any delays, missing items or damage.

Only the shipping costs and costs made for return shipment of faulty/damaged items are refundable. The shipping costs and the costs made for the return shipment for other reasons are not refundable.

We understand that your time is precious, so we do our utmost to get your products delivered to you as soon as possible.

Orders will be shipped within 48 hours. Because of this – you can expect your order within 1-3 workdays in Europe. The exact day of arrival of your order depends on the postal service. We are never responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email with an order confirmation and shipping details.

Purchase

Return and exchange