Enjoy free shipping on orders above €50 in NL and receive your free COTTONCAKE canvas bag on all orders over €75!

FAQ

FREQUENTLY ASKED QUESTIONS

How do I make a purchase?

Purchasing from COTTONCAKE is easy:

  1. Find an item you love in our webshop.
  2. Once you have found an item, select your fragrance or size and use the ‘ADD TO BAG’ button.
  3. Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top right of the page. You can add products to your Wish List or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.
  4. Click on ‘PROCEED TO PURCHASE’ to complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don’t need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your COTTONCAKE account:

    • Collect your favourite items in your Wish List
    • Save your address and card details for faster shopping
    • Manage your account details, order history and see order status.

HOW MUCH DO I HAVE TO PAY FOR DELIVERY?

Enjoy free shipping on orders above €50 in The Netherlands.

For the other regions, please find shipping costs below. 

Region Shipping cost
Netherlands € 5,95
Belgium, Germany, Luxembourg € 8,49
Austria, Italy, United Kingdom, Estland, France, Hungary, Czech Republic, Poland, Romania, Slovenia, Slovakia € 14,95
Denmark, Sweden, Spain, Portugal, Ireland, Greece, Croatia, Bulgaria € 19,95
Finland, Norway, Switzerland € 29,95

The right shipping method and price will be calculated for you when you place your webshop order.

WHAT PAYMENT METHODS DOES COTTONCAKE ACCEPT?

For the online orders we accept:

  • Visa and MasterCard
  • IDEAL

At COTTONCAKE, your personal online security is important to us. We use the latest technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

HOW DO I RETURN OR EXCHANGE?

If you are not satisfied with your purchase, you have 14 days to return your order. Returned items must be unused, unopened and in original condition. Free gifts or promotional items are non refundable.

Please find the return form with your order. In case you’ve lost it, you can download it here. Only returns with a return form attached to it can be processed.

We recommend you send your return using a trackable method! Until we receive your return to our shop, the items and their condition are your responsibility.

Note: it is NOT possible to return your online purchase to our Amsterdam based concept store. We work together with an amazing social organization Romca Packing. They organize our stock and shipments.

WILL I GET MY SHIPPING COSTS BACK IF I RETURN SOMETHING?

Only the shipping costs and costs made for return shipment of faulty/damaged items are refundable. The shipping costs and the costs made for the return shipment for other reasons are not refundable.

WHY DO YOU ONLY SHIP TO EUROPE?

Due to transport restrictions, we are unable to ship pressurized or flammable items outside of Europe. You can contact us via info@cottoncake.nl for more information about costs/possibilities to ship outside of Europe. 

HOW MUCH TIME WILL IT TAKE BEFORE I RECEIVE MY ORDER?

We understand that your time is precious, so we do our utmost to get your products delivered to you as soon as possible.

Orders placed before 4pm, will be handed to the shipping company the next day. Because of this – you can expect your order within 2-3 workdays in Europe. The exact day of arrival of your order depends on the postal service. We are never responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email with an order confirmation and shipping details.